​​It starts at your very first session. We focus on how you connect with your therapist right away, because if the relationship doesn’t feel right from the start, therapy often ends.

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Unmute's CARE framework is grounded in research. Decades of science show that the strongest predictor of success in therapy isn’t the technique—it’s the relationship you have with your therapist, what psychologists call the “therapeutic alliance.” CARE was designed to make that alliance stronger, especially across racial and cultural differences. 

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At Unmute, we prepare our therapists in ways that most training programs don’t. Through our CARE Framework, therapists learn practical skills to:

1. Build real connection from day one — using approaches that honor your culture, identity, and lived experience.

2. Keep the relationship strong — by repairing misunderstandings quickly and ensuring therapy always feels safe and supportive.

3. Stay accountable — with ongoing supervision from alliance experts and leading psychologists in racial equity and culturally responsive care.​

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It goes deeper. Beyond foundational training, we offer group-specific modules that help therapists better understand the unique needs of Black, Asian, Latinx, Indigenous, and other communities, viewed through an intersectional lens (including gender, sexuality, and class).

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Unmute’s CARE Framework was built together—with researchers, therapists, patients, and community members—so it is tailored to your specific identities, needs, and preferences.